Starting from April, both private and business clients need to pre-register their visit to a branch office via the 24-hour Customer Support phone 665 5100. Based on the new solution, each client has a service window of at least 30 minutes. Matters related to inheritance are granted an hour. The bank will ensure that the amount of clients at any branch office allows to provide customer service in compliance with epidemiological recommendations currently in effect. For now, all branch offices are open to clients with the exception of the offices in Kuressaare and Võru, which are closed due to the quarantine.
SEB encourages clients to use banking services via digital channels and call the SEB Customer Support at 665 5100 in case of any questions.